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Privacy Policy

Privacy Policy

Effective Date: 19/06/25
Last Updated: 19/06/25

1. Who We Are

Avelora (“we,” “us,” or “our”) is a discreet relocation consultancy serving high-net-worth individuals, families, and their trusted advisors. This Privacy Policy explains how we handle your personal information when you use our website or communicate with us.

2. What This Policy Covers

This policy applies to:

  • Visitors to our website

  • Individuals who contact us via form, email, or phone

  • Referral partners and introducers

  • Clients and potential clients

3. What Information We Collect

We only collect information you choose to provide, such as:

  • Your name

  • Email address or phone number

  • Preferred contact method

  • Your relationship to the enquiry (e.g., self, client, family member)

  • Any details shared via our contact form

We do not collect sensitive personal data unless explicitly relevant to your relocation and with your consent.

4. How We Use Your Information

We use your data to:

  • Respond to your enquiry

  • Provide a personalised consultation

  • Deliver our services if you become a client

  • Maintain a trusted and discreet line of communication

  • Fulfil legal or regulatory requirements

We do not use your data for advertising, remarketing, or unsolicited emails.

5. Legal Basis for Processing

In accordance with UK and EU GDPR, we process your data under:

  • Consent – when you provide it via form or email

  • Legitimate interest – to respond to professional enquiries

  • Contractual necessity – if you engage Avelora as a client

6. Data Storage and Security

All data is stored securely on GDPR-compliant systems.
Access is limited to senior team members.
We do not share, sell, or rent your information to third parties.
If data is transferred outside the UK/EU, it is protected by appropriate safeguards.

7. Data Retention

If you do not become a client, we retain your data for up to 12 months from last contact, unless instructed otherwise. Clients’ data is retained as required for legal or service continuity purposes.

8. Cookies & Website Analytics

We use a minimal set of cookies to:

  • Monitor anonymous site traffic

  • Improve site functionality

You can manage cookies via your browser settings or through our cookie banner when you visit our site. We do not use advertising or tracking cookies.

9. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

To exercise your rights, email us at:
📩 privacy@avelora.com

10. Contact Us

For questions about your data or this policy:

Avelora
85 Great Portland Street,
First Floor, London, W1W 7LT
Email: privacy@avelora.com

You may also contact the Information Commissioner’s Office (ICO) if you are based in the UK, or your national data protection authority if you are based in the EU.

11. Changes to This Policy

We may update this policy periodically. All changes will be posted on this page with an updated “Last Updated” date above.