TERMS OF SERVICE

Effective Date: 11/08/2025

AVELORE - TERMS OF USE

1. INTRODUCTION

Welcome to Avelore, a luxury relocation concierge service dedicated to serving discerning clients through discreet transitions and elevated lifestyle services. These Terms of Use ("Terms") govern your access to and use of Avelore's services, platforms and affiliated resources.

2. SERVICE ACCESS

  • Avelore's services are reserved for approved clients and partners.

  • Eligibility is contingent upon successful onboarding and completion of Know Your Client (KYC) protocols.

  • Service tiers (Seamless, Signature, Sovereign) are delivered subject to bespoke agreements.

3. CLIENT CONDUCT

By engaging Avelore services, you agree to:

  • Provide accurate information throughout engagement.

  • Respect Avelore personnel, third-party collaborators, and confidentiality standards.

  • Refrain  from any behaviour that may compromise service delivery, data privacy, or security.

4. PAYMENT & BILLING

  • Fees are outlined during proposal stages and may include deposits, milestone payments, or subscription terms.

  • Payment timelines are detailed in your Client Services Agreement.

  • Avelore reserves the right to suspend services for unpaid invoices after 14 calendar days from due date.

5. CANCELLATION & REFUNDS

  • Cancellations must be submitted in writing.

  • Refund eligibility is governed by the individual tier agreement.

  • Partial refunds may apply for services not yet rendered, subject to a discretionary review.

 

6. INTELLECTUAL PROPERTY

  • All materials, content, and branding used during service delivery remain
    property of Avelore unless otherwise assigned.

  • Unauthorized use, reproduction, or distribution is prohibited.

7. CONFIDENTIALITY

  • Avelore commits to the highest standards of client confidentiality.

  • Sovereign-tier clients receive additional protections including direct founder oversight and non-disclosure layering.

  • Any breach of confidentiality may result in termination of services and
    legal action.

 

8. LIMITATION OF LIABILITY

  • Avelore is not liable for delays or disruptions caused by third-party
    vendors, force majeure events, or regulatory changes.

  • Liability is capped at the total service fees paid within the previous 12 months.

9. DISPUTE RESOLUTION

  • All disputes shall be resolved amicably via internal review before
    proceeding to mediation

  • The governing jurisdiction is England and Wales.

10. AMENDMENTS

  • Avelore reserves the right to update these Terms with 30 days’ written
    notice.

  • Continued use of services constitutes acceptance of revised terms.